Contracted IT Support allows clients to have defined levels of response and agreed activities being carried out as part of a service level agreement.
IT SUPPORT & ADVICE
Providers of pay-as-you-go or contract IT helpdesk support, and responsive on-site IT support to businesses 24 hours a day, 7 days a week.
Whether you are a start-up, or a long established business, having a trusted IT support partner is essential. With over 20 years experience, you can rely on us to provide a comprehensive and reliable service.
IT Support Case Studies
We provide IT support on a contract and ad-hoc basis to a considerable number of clients across a diverse range of business sectors. We support businesses in tourism, retail, engineering, manufacturing and local government.View more case studies
Frequently Asked Questions
First your call is raised as a ticket which goes to the appropriate response team and these are usually solved by providing you with verbal or written instructions, sometimes using remote access to your computer. Response rates vary depending on how busy the team is and the complexity of the problem. However, during busy periods, each ticket will be scheduled due to severity and impact on your work so the right priority to issues is given. Contracted Support Clients are given higher priority over Ad-Hoc calls.
Your entire network can be supported, which includes Servers, Desktop PC’s, laptops, printers, switches, firewalls, email delivery to mobile devices and remote access systems. As a Contracted Support Client we will identify the equipment covered by your support contract, thereafter we proactively monitor, protect and update your systems, for optimal operation.
No, we also carry out digital marketing, web and software development. We supply IT Hardware and carry out technology installations and upgrades. If you have a technology related issue then we will likely be able to assist, if not we will know who can.
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In some cases we might need to arrange a phone or video call to discuss further.